This Privacy Policy describes how Fortex Traiding LLC ("Company", "we", "us", or "our") collects, uses, stores, and protects your personal data when you visit our website or use our software applications CarPass and ParkPass (collectively, the "Services").
We are fully committed to protecting your privacy and ensuring the highest standards of security. We process all personal data in strict compliance with the App Store Review Guidelines, including Guideline 5.1.1, and applicable international data protection standards.
1. Information We Collect
We only collect data that is strictly necessary to deliver, maintain, and improve our Services. The types of data we collect include:
- Account Credentials: Name, email address, phone number, and password when you register for an account in CarPass or ParkPass.
- Vehicle Information (CarPass): License plate numbers, vehicle make, model, year, and VIN (Vehicle Identification Number) to automate access and manage service history.
- Location Data (CarPass & ParkPass): Precise or approximate location data to display nearby partner workshops, search for available parking spaces, or locate rides inside entertainment parks. Location access is optional and requires your explicit permission.
- Fluid Diagnostics and Mileage (CarPass): Odometer readings, driving habits, and maintenance history to calculate fluid wear and predict service schedules.
- Ticketing and Transaction Records (ParkPass): Virtual wallet balances, digital ticket purchases, ride access records, and transaction receipts. All payment transactions are securely handled by certified, PCI DSS-compliant payment processors.
- Customer Support Data: Any information you submit when contacting our support team, including chat transcripts and email correspondences.
2. How We Use Your Information
We process your personal information for the following specific purposes:
- To register and maintain your user account, verifying your identity and securing access.
- To automate gate checkpoints, barriers, and garage logs via automated license plate recognition (CarPass).
- To perform predictive maintenance analytics, dynamically calculating fluid wear and recommending optimal service intervals.
- To issue, scan, and validate digital, paperless tickets and handle contactless payments (ParkPass).
- To provide real-time status updates, wait times, and location-based assistance.
- To communicate critical system updates, service booking confirmations, and respond to your support requests.
3. Data Sharing and Third Parties
We respect your privacy and never sell, lease, or trade your personal information to third parties. We only share your data in the following limited circumstances:
- Authorized Service Providers: We share data with partner workshops (for CarPass bookings) and venue operators (for ParkPass ticket validation) solely to perform the services you request.
- Payment Processors: Payment details are securely transferred directly to our certified payment gateways for billing. We do not store credit card numbers on our servers.
- Legal Compliance: We may disclose information if required to do so by law, court order, or government regulations to protect safety and prevent fraud.
4. Data Security and Retention
All data is encrypted in transit using industry-standard Secure Socket Layer (SSL/TLS) technology and encrypted at rest on our secure cloud servers. We implement robust physical, technical, and administrative safeguards to prevent unauthorized access, loss, or misuse.
We retain your personal data only as long as necessary to provide you with the Services or as required to satisfy legal, accounting, or reporting obligations.
5. User Rights and Data Deletion
You have full control over your personal data under our privacy framework. Specifically, you have the right to:
- Access, review, or request a copy of all personal information we hold about you.
- Rectify or update any inaccurate or incomplete personal data.
- Withdraw your consent to location tracking or notifications at any time via your device settings.
- Request Account and Data Deletion: In accordance with App Store requirements, you can request the permanent deletion of your account and all associated personal data at any time. This can be done directly within the "Profile" section of the CarPass or ParkPass applications, or by submitting a deletion request to our support team at info@fortextrd.com. Once processed, all personal data is permanently wiped from our active servers within 30 days.
6. Children's Privacy
Our Services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such data, we will take immediate steps to delete it from our systems.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, your data rights, or account deletion, please contact our Data Protection Officer at:
- Entity Name: Fortex Traiding LLC
- Mailing Address: 30 N Gould St, Sheridan, WY 82801, U.S.
- Email Support: info@fortextrd.com
- Phone Support: +13072939128